Returns and Refunds Policy

DOT Diamond Tools · 770 SE 19th Ave, Suite 1, Deerfield Beach, FL 33441 · Effective 11 August 2026

This policy sets out when you can return a product to DOT Diamond Tools, what condition it must be in, and how a refund is issued. It applies to all orders placed through dotdiamondtools.com and is presented to you before you complete payment. Placing an order confirms that you have read and accepted these terms.

1. Return window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted, because diamond tooling has no resale value once it has been held in the field beyond that period.

All returns require a Return Merchandise Authorization (RMA) number issued by us before the goods are sent back. Products returned without an RMA number cannot be identified against an order and will not be refunded.

2. Condition of returned goods

To be eligible for a refund, a product must be:

• Unused and unmounted. A diamond blade, core bit or cup wheel that has been fitted to a machine shows arbor and flange marks, and any segment contact with material is permanent and visible. Once mounted, a product cannot be resold and cannot be returned.
• In its original packaging, with all labels, inserts and protective materials intact.
• Complete. Packages, kits and bundles must be returned in full. Individual items from a kit cannot be returned separately.

We inspect every returned item on arrival. Goods that show signs of use, mounting or damage in the customer’s possession will be refused, and you will be given the option of having them returned to you at your cost.

3. Items that cannot be returned

The following are final sale and are not eligible for return or refund except where faulty:

• Any product that has been mounted, used or run, however briefly
• Special-order, made-to-order and non-stock sizes, including large-diameter blades and core bits ordered specifically for you
• Clearance, promotional and contractor-special bundles once opened
• Products damaged by misuse, incorrect installation, running dry a wet-only product, exceeding the rated spindle speed, or use on material the product is not specified for

4. Restocking fee

Returns of non-defective products are subject to a 20% restocking fee, deducted from the refund. This covers inspection, repackaging and returning stock to inventory.

No restocking fee applies where the return is our fault — an incorrect item shipped, a picking error, a product that does not match its published specification, or a manufacturing defect.

5. Return shipping

Where you are responsible for return shipping, we recommend a tracked and insured service. Until a returned item reaches us it remains your responsibility, and we cannot refund goods that are lost in transit back to us.

6. Faulty and defective products

Report a suspected manufacturing defect within 30 days of delivery. To assess a claim we need the order number, a description of the material being cut and the machine used, and clear photographs of the product including the segments, the core and any markings.

Diamond tooling failures are often application failures rather than manufacturing faults — glazing from an incorrect bond, undercutting from abrasive slurry, or a warped core from an interrupted water feed are wear characteristics, not defects. We will tell you honestly which we believe it is, and we will explain our reasoning.

Machines and powered equipment carry the manufacturer’s own warranty. We will help you open a claim, but warranty repair and replacement are handled under the manufacturer’s terms and timescales.

7. Damage in transit

Inspect your delivery on arrival. Report visible transit damage within 5 business days of delivery, with photographs of the packaging as well as the product. Damage reported after this period cannot be claimed against the carrier and cannot be refunded.

8. Order cancellation

You may cancel an order at no charge at any time before it has shipped. Once an order has shipped it is treated as a return under this policy, and the restocking fee and return shipping terms above apply.

Special-order and made-to-order items cannot be cancelled once production or procurement has started.

9. How refunds are issued

• Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
• Refunds are processed within 5 business days of the returned goods being received and inspected.
• Your bank or card issuer may take a further 5 to 10 business days to post the funds to your account. That period is outside our control.
• Original outbound shipping charges are not refundable except where the return is our fault.

10. Disputes and chargebacks

11. Changes to this policy

We may update this policy. The version published on this page at the time you place your order is the version that governs that order. The effective date is shown at the top of this page.